Refund policy

 

RETURN & REFUND POLICY

Last Updated: May 21, 2026

At USGOTE, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 14 days of delivery.

To qualify for a return, items must be:

  • Unused and unworn

  • In original condition

  • With original tags and packaging attached

  • Free from stains, odors, damage, or alterations

Items returned without approval may not qualify for a refund.

Non-Returnable Items

The following items are non-refundable:

  • Final sale items

  • Gift cards

  • Customized or personalized products

  • Worn, washed, or damaged merchandise

Return Process

To request a return, contact us at:

Email: support@usgote.com (replace if needed)

Please include:

  • Order number

  • Full name

  • Reason for return

  • Photos (if item is damaged)

Customers are responsible for return shipping costs unless the item arrived defective or incorrect.

Refunds

Once the returned item is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Processing may take 5–10 business days

Shipping charges are non-refundable.

Exchanges

We only replace items if they arrive damaged, defective, or incorrect.

TERMS OF SERVICE

Last Updated: May 21, 2026

Welcome to USGOTE. By accessing or using our website, you agree to these Terms.

Products & Pricing

We reserve the right to:

  • Modify pricing without notice

  • Limit product quantities

  • Discontinue products at any time

We strive for accurate product descriptions but do not guarantee all images or colors appear exactly the same on every device.

Orders

USGOTE reserves the right to refuse, cancel, or limit orders at our discretion.

Orders may be canceled for:

  • Fraud prevention

  • Payment issues

  • Inventory errors

  • Incorrect pricing

Intellectual Property

All content on this website including:

  • Logos

  • Graphics

  • Product designs

  • Branding

  • Images

  • Text

is property of USGOTE and may not be copied or used without permission.

Limitation of Liability

USGOTE shall not be liable for indirect, incidental, or consequential damages related to use of our products or website.

Governing Law

These terms are governed by the laws of the State of Texas, United States.

PRIVACY POLICY

Last Updated: May 21, 2026

USGOTE values your privacy.

We collect information such as:

  • Name

  • Email address

  • Shipping address

  • Billing details

  • Purchase history

This information is used to:

  • Process orders

  • Provide customer support

  • Improve services

  • Send marketing communications (optional)

We do not sell customer information.

Payment information is processed securely by third-party payment providers.

Cookies may be used to improve user experience and website analytics.

Users may request access, correction, or deletion of personal information by contacting support.

CONTACT PAGE

USGOTE

Customer Support: support@usgote.com
Website: https://usgote.com/

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM CST